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Terms and Conditions

Please read the following information carefully.
For residential and business moves where price estimates are provided based on information provided by the customer, U-Pak Removals Ltd. reserves the right to alter prices as a result of dimensions, weight or access conditions varying or not accurately declared at the time of quoting. 
Additional charges may also be incurred for address redirection, additional labour required, storage, waiting time, services not requested and packing materials. 
If U-Pak Removals Ltd. ascertain that goods are not safe to transport or insufficiently packaged and may cause potential damage to either the item being moved or other items including the vehicle, then we have the right to reject the acceptance of the item/s. We follow strict Health and Safety regulations to ensure no unnecessary risks are taken with transporting any items or goods.

Not permitted for transportation - excluded Items

To protect the safety of your move and any potential risks, certain items are not accepted for transport by U-Pak Removals Ltd.:
1) No pets and live animals
2) No flammable substances such as petrol/full LPG cylinders
3) No dangerous or Hazardous Goods including paint and automotive batteries
4) No engines or unpackaged car parts
5) No perishable or frozen food items
6) No valuables like currency, bullion, jewellery, passports or vouchers
7) No wines, spirits, tobacco or tobacco products
Please note, any items that cannot be safely lifted or carried by two people must be disclosed and inspected by U-Pak Removals Ltd. We have special equipment for heavier loads or additional resources/men may be required for heavier items which will be at an additional charge.
If you are in doubt and have any questions, please call Aimee to discuss alternative options before you book, we are happy to help.

Please note our prices do not include insurance cover. All removals are carried at the Owner’s (Customer’s) risk with no insurance. As defined by The Contract and Commercial Law Act 2017.
“All goods are carried at the Owner’s risk. This means that we (the carrier) will pay no compensation if the goods are lost or damaged unless we (the carrier) intentionally loses or damages them.”

Insurance Cover
U-Pak Removals Ltd. strongly recommends to all customers that you arrange adequate insurance cover for private and commercial items and goods. Contact your Home and Contents insurance provider to discuss Transit Cover for the duration of the move.
While every care is taken when transporting private items and goods, accidents can and may happen. 
If you don’t wish to take out your own insurance, you are acknowledging and accepting that you are using our services “At Owner’s risk” as defined by The Contract and Commercial Law Act 2017.

Carrier’s Liability and Insurance
Items carried by U-Pak Removals Ltd. are protected by Carrier's Liability Insurance pursuant to the carriage of The Contract and Commercial Law Act 2017 which covers your goods up to the value of $2000 per item in the event of fire, collision or overturning of the vehicle only. There is an excess of $500 payable by you in the event of any claims.

However, customers should be aware of the following;

  • Customers have the option to obtain Transit cover with their existing Insurance providers. 

  • There is no liability for damage if the goods have pre-existing damage, inherent damage or where the damage has resulted from insufficient packaging.

  • There will be no liability for third party damage – ie; in the event of an accident where the other party is found at fault, the carrier will not be liable for goods damaged in transit. In this case the customer must claim directly off the insurance company of the other party.

  • In accordance with The Contract and Commercial Law Act 2017, your claim will only be processed once complete payment of the move as been received and acknowledged.


Other Liabilities and Limitations
a) Whilst our team of movers provide utmost care and attention to your house, office and property whilst carrying out your move, there remains a risk of marking/scuffs to door frames, internal walls and stairwells especially when handling larger furniture and whiteware items. All work, at either loading or unloading site, will be carried out at “Owner's Risk” as defined in The Contract and Commercial Law Act 2017 refer to section 241.
b) Particularly note that damage caused by vehicles to lawns, driveways, footpaths, underground pipes, cables, sewerage and other underground installations is not covered. Should our staff be instructed by the property occupier, move initiator, consignor, consignee or shipper, or any person acting on their behalf to drive, park or manoeuvre vehicles in or near an area where such damage is likely to occur, compliance with such instructions will not in any way involve the Company or its Insurers in responsibility for any subsequent damage which may be sustained. Such responsibility will rest solely in the hands of the Owner, Consignor, Consignee, Shipper or Initiator.
c) All work is carried out on a “best-effort” basis. Whilst we try our best to make it on time for every booking and delivery, we sometimes do inevitably incur delays outside our control. U-Pak Removals Ltd. is not liable for personal or business losses arising from such delays either directly or indirectly.

a) All moves are strictly cash or by transfer upon completion unless pre-arranged with management. 
b) All Credit Card payments (Visa and MasterCard) will be charged a 3% bank processing fee.

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